Welcome to True Aroma Exim. By accessing or using our website, products, or services, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase or enquiry.

1. General Information

True Aroma Exim provides the import and export of high-quality Lemongrass Oil and related aroma products. All content, information, and pricing available on this website are subject to change without prior notice.

2. Product Information

We do our best to ensure that all product details, descriptions, and specifications are accurate. However, minor variations in color, fragrance, or packaging may occur due to natural product characteristics.

3. Pricing & Payments

• All prices displayed on our website are subject to change without notice.

• Payments must be made through the approved methods listed on the website.

• Orders will be processed only after successful payment confirmation (when applicable).

4. Orders & Confirmation

• Placing an order does not guarantee acceptance.

• We reserve the right to accept, reject, or cancel any order due to stock limits, product availability, shipping restrictions, or incorrect information.

• You will receive confirmation once your order is approved.

5. Shipping & Delivery

• Delivery timelines depend on your location and shipping method.

• True Aroma Exim is not responsible for delays caused by shipping carriers, customs processes, or natural circumstances.

• Customers must provide accurate shipping details to avoid delivery issues.

6. International Shipping

• For export orders, customs duties, import taxes, or additional charges are the buyer’s responsibility.

• We comply with all export documentation and standards required for shipping.

7. Returns & Refunds

Due to the nature of essential oils and export products, returns are accepted only under specific conditions.
Refunds may be offered in cases such as:

• Damaged product received

• Wrong product delivered

• Manufacturing or quality issues

Any request must be made within a defined time period and supported with proof (images or documents).
We reserve the right to approve or deny any refund request.

8. Use of Website

You agree not to misuse the website or interrupt its functioning. This includes:

• Uploading harmful content

• Attempting unauthorized access

• Copying website content without permission

All text, images, graphics, and content on this website are the property of True Aroma Exim.

9. Limitation of Liability

True Aroma Exim will not be liable for any direct, indirect, or incidental damages resulting from:

• Website usage

• Product misuse

• Delayed shipments

• Incorrect information provided by the customer

Our responsibility is limited to the value of the order placed.

10. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you agree to the terms stated in both documents.

11. Contact Information

For any questions or concerns about these Terms & Conditions, you can contact us:

Phone: +91 93796 60310
Email: Info@truearomaexim.com
Address: C-2504, Near Element Mall, The Icon Apartment, Bengaluru, Bengaluru Urban, Karnataka, 560077

12. Policy Updates

We may update or change these Terms & Conditions at any time. Continued use of the website indicates acceptance of the updated terms.